help

• Registering for an account is simple.
• It can be done any time 24/7 and you can be up and running in moments.
• Click on “register now!” and then simply tell us your email address, mobile number, how you'd like to receive your login information, your tenancy reference number, your name and your date of birth.
• Click Register and you’ll get a confirmation message from us either by text or email depending on your preference.
• We check the information you have entered against the information held on our systems.
• If there’s no match, you will see a message on screen Please try registration again being careful to get your details right. They must match exactly.
• If there’s a match, great! We’ll send you an email or text with a temporary password and a link (please note this code expires overnight).
• Follow that link, enter temporary password (take care to use capitals and lower case where applicable) and then create you own memorable password.
• As soon as that’s done, you’ll be taken to the homepage and you’re all set. Welcome to Online Access.

If you’re having problems registering, there could be a few reasons:

• Date of Birth – if you tried to type your date of birth this sometimes doesn’t work and so you might get a message saying your details didn’t match. Please try to register again, this time click into the date of birth box, then click on the month bar at the top, then the year bar. This will allow you to select your year of birth first, then the month, then the day.
• Your details might not match
• You might be a brand new tenant – if you have only just taken a tenancy with us, don’t worry, simply wait a week and try again.
• You’re already registered – if you see a message saying you’re already registered, head over to problems with login for help getting logged in

Click here to find out more about how we will use your data and our privacy policy

If you are using a shared computer, for example if using a computer in a library, internet cafe or a computer within the home that is used by other family members, follow these simple rules to keep your private information safe:

• When you log on to the portal you may be presented with the option to ‘Remember my ID on this computer’ or just ‘Remember me’. You may not have paid much attention to it at home, or you may have ticked the box to make it easier to log in. Make it a point to look for this option and if the box is ticked, un-tick it immediately.
• When you log-in, your internet browser may offer to remember your password. Always click "no" when asked to make sure that your personal information cannot be saved and accessed by anyone else.
• Shoulder Surfers can hang around in internet cafes and other public places. Shoulder surfers are people who deliberately look for computer users and watch their keystrokes as they enter their passwords. Make sure no one is sitting or standing within view of your keyboard when you enter your usernames and passwords.
• Always log-off the portal when you have finished using it or before leaving the computer even for a minute. Simply click "settings", using the cog on the top right of the page and select "Logout".



• Delete any files that you may have saved onto the computer, either to upload to the portal or downloaded from the portal, to the recycle bin and then choose to “Empty Recycle Bin”.
• When you finish using a shared computer, you can help protect your private information by deleting any temporary Internet files.

Introducing Online Access

• This new service will give you 24/7 access to our services and your tenancy.
• With Online Access, you can check your rent balance, and make a payment.
• Request a rent statement, a payment card, a standing order or direct debit be set up.
• Request common repairs and view your repair history.
• Update your contact details and make sure your household details are up to date.
• Report anti-social behaviour, graffiti, or fly-tipping
• Read up on the latest benefits advice or money advice
• Request to get involved
• All from the comfort of your own home, any time, 24/7!

If you’re having problems logging in, there could be a few reasons:

• First, try resetting your password – just click I have forgotten my password and enter your registered email address. We will send you a temporary password to get you up and running again
• If your email address isn’t recognised, it could be that you registered with a different email address.
• If the system won’t let you register either, it may be that your account has been locked – please call us on and we’ll arrange for this to be unlocked